FAQ`s

Baileys Army Store is the online shop of Baileys (Cardiff) Ltd. We have been trading in Cardiff city centre for over 50 years and with our online shop since 2004.

Yes our website is safe, the whole of our site is served over https and all the data that is sent to us is encrypted. If you look at any page of our website you should see a padlock next to the page name at the top of your browser. 

We aim to process any orders placed before midday the same day. This is not possible on Saturdays, Sundays or Bank Holidays. Please bear in mind that this may not be possible at busy periods.
Orders can sometimes be processed and shipped within a few hours of the order being placed. The best way to cancel to ensure it has not already been shipped is to phone us on 02920 34 3141. Any cancellations by e-mail cannot be guaranteed as shipping may have already occured.
If you have made a mistake when placing an order and have fully completed the payment, please phone us as soon as possible so we can make any amendments before it is shipped to you. Any amendments of an order cannot be guaranteed if sent in an e-mail as shipping may have already occurred.
Any mistakes made when placing an order or adding items to cart can be altered before completing payment, simply find the product you do not require in the shopping cart and select the remove X button for that item and your cart will automatically update, the item will then have been removed from your order completely.
New and unused items purchased from us can be returned within 14 days for an exchange or refund. Any items that are found to be faulty should be brought to our attention, please phone us on 02920 343141 for further instructions and information.
Any items to be returned should be accompanied by the Returns Form which is available to print off HERE
Yes. Orders can be processed by phoning us on 02920 343141, payments can be made by either credit/debit card or you can send us a postal order for the amount, please confirm with us the exact total before sending as we cannot be held responsible for incorrect amounts. Please note we do not accept cheques of any kind.
Any questions that we haven`t answered already, please phone us on 02920 343141 or e-mail click here...